Contact Center

ICC offers a full selection of Call Center solutions. This includes CCaaS (Contact Center as a Service) and on-premise solution. By using analytics, automation & AI, Call Center solutions offered by ICC will help your business to modernize and help create the level of customer experience your organization is striving to achieve.

New technology has significant raised the bar in the Call Center Industry. Likewise, the expectations and demands of clients for an easy, smooth, intuitive experience has never been higher.

ICC works with all the top CCaaS solutions within the Gartner Magic Quadrant. Allow us to analyze your needs and recommend which providers are the best fit for your requirements.

Here are some of the solutions sets that will enhance your client’s Customer Experience!  Equally important, these solutions will allow your Call Center to increase agent retention, along with the quality of each agent interaction. 

  • CRM integrations to SalesForce, Zendesk, Service Now, SAP, and just about ever other current CRM software.
  • Multichannel routing
  • Interactive Voice Response (IVR)
  • Outbound Call Center and Predictive Dialing
  • Voice recognition
  • Artificial Intelligence (AI)
  • Recording
  • Work Force Management (WFM) and all modules
  • Remote and Mobile Agents

Have any questions?

It's easy to contact us! Simply fill out the contact form or contact us via phone or email.

  • Privacy Policy: Phone numbers collected by Innovative Communication Concepts, Inc. and the consent Innovative Communication Concepts, Inc. received will not be shared with 3rd party providers. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mailing Address:

145 Orinoco Drive
Unit 604
Brightwaters, NY 11718

Email

info@icctel.com

Phone

Sales: 212-699-3250

Service: 212-699-3220

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