ICC offers a full selection of Call Center solutions. This includes CCaaS (Contact Center as a Service) and on-premise solution. By using analytics, automation & AI, Call Center solutions offered by ICC will help your business to modernize and help create the level of customer experience your organization is striving to achieve.
ICC works with all the top CCaaS solutions within the Gartner Magic Quadrant. Allow us to analyze your needs and recommend which providers are the best fit for your requirements.
Here are some of the solutions sets that will enhance your client’s Customer Experience! Equally important, these solutions will allow your Call Center to increase agent retention, along with the quality of each agent interaction.
- CRM integrations to SalesForce, Zendesk, Service Now, SAP, and just about ever other current CRM software.
- Multichannel routing
- Interactive Voice Response (IVR)
- Outbound Call Center and Predictive Dialing
- Voice recognition
- Artificial Intelligence (AI)
- Work Force Management (WFM) and all modules
- Remote and Mobile Agents
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