Our Solutions

When you’re shopping for a cloud based or an on premise phone system there’s no better partner than ICC. We can help unify and simplify your use of wired, wireless and internet communications. We will customize a solution for your specific needs, and back it up with our exceptional support.

Certified Experts

ICC employs a skilled team of Avaya Certified Technicians. Our engineers have achieved the highest levels of training and certification on the complete line of Avaya products. We continue to upgrade our training, and manage the services ICC is responsible for with the latest methodologies and tools.


ICC offers its customers a fully-managed, enterprise-level voice solution. Our cloud based PBX provides access to traditional voice capabilities without the need for any onsite voice hardware. With multiple data centers across the U.S. ICC can provide its hosted customer with a resilient UCAAS solution.

Private Hosted

Many of ICC’s customers are looking to bridge the gap between the traditional cloud based hosted solution and onsite PBX telephone systems. ICC has the ability to offer its customers with a “Private Hosted” solution. This unique solution provides our customers with the privacy of a traditional onsite PBX along with the resiliency and features set of our hosted platform.

Avaya Hardware

Avaya is the platform of choice for ICC customers. It provides robust functionality and cost savings for many of our voice customers. It offers devices for use at desks, in conference rooms, and across offices. It supports in-office, mobile, remote, and video users. It’s a “single box” that is easy to install and less time consuming to manage.


ICC holds top partner status and certifications with several central technology platforms including Avaya. These certifications are only given to business partners who meet stringent requirements for converged voice and data, technical mastery and customer satisfaction. Earning these certifications are a direct result of ICC‘s talent, dedication, and commitment to its customers.

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  • Privacy Policy: Phone numbers collected by Innovative Communication Concepts, Inc. and the consent Innovative Communication Concepts, Inc. received will not be shared with 3rd party providers. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mailing Address:

145 Orinoco Drive
Unit 604
Brightwaters, NY 11718


Sales: 212-699-3250

Service: 212-699-3220


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