Right now, many call centers are considering upgrading their systems. This is for a number of different reasons, though perhaps in part because many of them have transitioned to remote workforces in the wake of the COVID-19 pandemic. Additionally, a lot of business...
Cloud services are a vital feature of the digital universe. A 2018 survey by Forbes projected that 67% of enterprise infrastructure and software would be cloud-based by the end of 2020. Additionally, 82% of the workload will reside on the cloud. Consequently, it was...
Cyber security has been the primary area of focus for organizations in recent years. The lockdown has forced businesses to change how they approach their day-to-day business. The transition has had implications for cyber security and IT infrastructure. In this...
Did you know that currently, 30% of a typical business’s IT budget goes towards cloud computing? If your business has yet to completely move towards the cloud, however, you may not fully understand how this came to be. You may feel as if your system is currently...
For most small businesses, the customer service experience is a vital part of success. In fact, it’s essentially impossible for any business to succeed without satisfied customers. This is why it’s important for business owners to consider CCaaS solutions....
