Contact Center

ICC offers a full selection of Call Center solutions. This includes CCaaS (Contact Center as a Service) and on-premise solution. By using analytics, automation & AI, Call Center solutions offered by ICC will help your business to modernize and help create the level of customer experience your organization is striving to achieve.

New technology has significant raised the bar in the Call Center Industry. Likewise, the expectations and demands of clients for an easy, smooth, intuitive experience has never been higher.

ICC works with all the top CCaaS solutions within the Gartner Magic Quadrant. Allow us to analyze your needs and recommend which providers are the best fit for your requirements.

Here are some of the solutions sets that will enhance your client’s Customer Experience! Equally important, these solutions will allow your Call Center to increase agent retention, along with the quality of each agent interaction.

CRM integrations to SalesForce, Zendesk, Service Now, SAP, and just about ever other current CRM software.
Multichannel routing
Interactive Voice Response (IVR)
Outbound Call Center and Predictive Dialing
Voice recognition
Artificial Intelligence (AI)
Recording
Work Force Management (WFM) and all modules
Remote and Mobile Agents